FAQs

We ship to anywhere in the contiguous US.

Shipping costs will vary by order and delivery state, but those within CA, NV, AZ, UT can enjoy our flat rate fees on our subscription services.

Shipping time varies by state but orders typically arrive within 3-5 business days.

Once your order is processed and ready to ship, you will receive a shipping confirmation email with a tracking link.

Please contact us and someone will gladly help you sort it out. Please have your order information and shipping tracking link ready.

While this is not a feature on our website right now, we are happy to accommodate in-store pick ups for our local customers. Please give us a call prior to placing your order so we can best coordinate your pick up.

Certainly! Call us at 888-412-4477 during business hours.

For in-store purchases we have complimentary eco-friendly Chirp wrapping, but also offer a more premium gift wrapping for a small fee.

Everything we have online, we have in our retail store, plus much more. Our online selection has been thoroughly vetted to provide our top recommendations to customers, in and out of Big Bear Lake. We know it can be an overwhelming process to pick the right seed blend and feeder so our goal was to make it as easy as possible. Meanwhile, we always encourage customers to visit us at our retail location for a wider (but still carefully curated) selection of wild bird food, feeders, baths, guides, optics, nature-themed gifts, and much more.

We stand by our products and are happy to initiate an exchange or refund if you are unhappy with your purchase. We believe in continuous improvement so your feedback is appreciated!

Just contact us by visiting in-store, emailing or calling. Please have your order information ready.

Not typically. If returning by mail, you will be responsible for the shipping costs.

Please contact us and someone will gladly help you sort it out. Please have your order information ready.

Our Big Bear Blend is a proprietary blend of seeds that was first inspired to appease the picky wild birds of Big Bear Lake. Ingredients include black oil sunflower seed, hulled sunflower seed, and safflower seed, along with a bit of millet. These top-of-the-line ingredients are sourced from local, trusted vendors and provide a nutritious source of protein, fat, and energy for birds. Better seed, better birds!

Our Big Bear Blend attracts a wide variety of birds including, but not limited to, jays, nuthatches, chickadees, woodpeckers, and juncos. Be sure to share with us what visitors come to your feeder! Post and tag us on social (@chirpforbirds) or send us an email.

When adjusting the food you feed your wild birds, sometimes they need more time to acclimate to the new offerings. However, if they don’t warm up after a few weeks, please feel free to contact us so we can find a better option for your feathered friends.

Unopened bags are best stored indoors where it is cool and dark. Once the bag is opened you can store it in an airtight container or keep it in your fridge for extended freshness. We encourage a container that is pest proof, ideally durable metal.

Absolutely! While we only offer our best sellers online right now, you can visit us in-person to browse our wider selection of wild bird food like Premium No Waste, raw peanuts, suet, duck food, and more.

We currently offer subscriptions for both wild bird seed and coffee.

We offer a variety of different delivery intervals. Choose from weekly, monthly, bimonthly, and trimonthly deliveries.

Adding or removing products is easy. Simply log in to your account, navigate to your subscription settings on the my account page, and adjust your product selection as needed before your next billing cycle.

Add-on products are additional items that come highly recommended with your Chirp Subscription. These include the Chirp tray feeder and our exclusive Chirp Big Bear Blend T-Shirt.

Yes, you can cancel your subscription at any time. On your account page, navigate to the subscriptions section. There you will see a list of all of your current subscriptions. Select the subscription that you would like to cancel, and then on the subscription overview page, select “Cancel”. After canceling your subscription, you will no longer receive shipments and future payments will be stopped. If you’d like to resubscribe, it’s easy. Just select the canceled subscription on your account page and click “Resubscribe”. You’ll then be taken to the product page where you can resubscribe by submitting a new order. If you need help canceling your subscription, please contact us.

Absolutely. You can adjust the frequency of your subscription deliveries any time through your account settings. Under subscriptions, select the subscription you’d like to update. On the subscription overview page, select “Modify subscription”. Next choose a new delivery frequency and click “Subscribe Now”. Continue to the checkout page and click “Switch Subscription” at the bottom of the page. After submitting, you’ll receive an email confirming the change.

You’ll be charged for each subscription order on the date your order is processed for shipping. You’ll receive an email notifying you when each subscription payment is processed.

After your subscription is processed, orders are usually shipped within 1-2 business days. Delivery times will depend on your chosen shipping method and location.

Of course! A subscription makes a great gift. Simply select one of our gift subscription products and then on either the cart page or the checkout page, check the box that says “This is a gift” and enter the email address of the recipient. After you purchase, we’ll send them an email notifying them of the gift and prompting them to set up a Chirp account where they can manage shipping details. As the purchaser of the gift subscription, you still have full control over the billing for the subscription and can cancel or modify it at any time.

Sustainable retail is a movement for businesses to be socially and environmentally responsible, taking into account the long-term impact on the environment, local communities, and global economy. You can read more about our Sustainability Credo.

A few quick ways to incorporate more sustainable practices include recycling or reusing plastic bags instead of immediately throwing them away. You can also donate unwanted items (like bird feeders) instead of putting them in the landfill. We are also excited to now carry refillable personal body care products. Bring in your own container to fill up on soap, lotion or body wash and only pay for what you fill up! Finally, be sure to sign up for our emails so you get our monthly articles on wild bird resources, sustainability tips, Chirp events, and so much more!
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